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| If you don't remember the Launchpad account's password and you no longer have access to the email address, you should create a new Launchpad account and then follow our [[YourAccount/Merging|instructions on merging accounts]]. | If you also no longer have access to the email address, you should create a new Launchpad account and then follow our [[YourAccount/Merging|instructions on merging accounts]]. |
Launchpad Help > Your account > Creating a new account > Your email address is already in use
Your email address is already in Launchpad
If you to register an account using an email address that Launchpad already knows about, Launchpad will give you an error message.
There are a few reasons why your email address might already be in Launchpad, including:
- you already have a Launchpad account using that email address
- something went wrong on Launchpad's side.
Here's what you should do.
You already have an account with that address
If you don't remember the password for the account that uses that email address, you can request a reminder on the standard Launchpad login page.
If you also no longer have access to the email address, you should create a new Launchpad account and then follow our instructions on merging accounts.
