Diff for "ReportingUbuntuBugs"

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{i} '''Note:''' To report a bug directly with the project that creates the software, read our article ReportingSoftwareProjectBugs.

'''Step 1:''' Visit https://launchpad.net/ubuntu/+filebug

'''Step 2:''' Enter a brief summary of the bug you've found. '''Example:''' ''Program X crashes when editing multiple documents''.

'''Step 3:''' Launchpad will search existing bugs and show you a list of bugs that appear similar to the one you've reported. You'll also see a list of the bugs that people report most often.

Check the bugs that Launchpad lists. If one appears to be the same as the problem you encountered, click it, then skip to the section titled ''Adding comments to an existing bug''.

'''Step 4:''' If you don't see a similar bug in the list that Launchpad shows you, scroll down to the section headed ''In which package did you find this bug?''

Ubuntu stores software in packages. Sometimes, a single software application is made up of more than package. You can identify where you found the bug by specifying the appropriate package. Click '''Choose'''.

{{attachment:choose-package.png}}

'''Step 5:''' A pop-up window will open. Use the text-box to enter the name of the software you were using, then click '''Search'''. If you see a package name similar to the name of the software you were using, click it. Don't worry if you don't know which package to choose; simply close the pop-up window without entering a package name.

'''Step 6:''' In the large text-box, beneath your one-line summary, give as much information as you can about the bug. Useful information includes:
 
 * What the software did to make you think a bug had occurred.
 * Exactly what you were doing when the bug happened - describe what someone else would have to do to see the bug.
 * Any error messages or anything else that you saw.

{i} '''Quick-tip:''' You can learn what information is most useful in the article [[http://www.chiark.greenend.org.uk/~sgtatham/bugs.html|How to report bugs effectively]].

'''Step 7:''' When you've given as much relevant information as possible, click the '''Submit Bug Report''' button.

Launchpad will now email the Ubuntu bug team, to let them know that you've created a bug. They'll review it and may email you to ask for more information. Whenever your bug report is updated, Launchpad will email you to keep you up to date.		 #redirect Bugs

ReportingUbuntuBugs (last edited 2009-08-12 16:08:13 by 92-237-59-186)