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| = This is a work in progress = | Bugs are problems that occur in software. If you come across a bug, you can |
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| If you come across a problem (bug) in the software that you use, you can help out by reporting the bug to the team that maintains the software. | help to fix it by reporting it to the people that produce the software. |
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| You can use Launchpad's Bug Tracker to report a bug in many open source software programmes. | You can use Launchpad to report a bug if: |
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| '''Important:''' Before you report a bug, you should: | * you found it whilst using a Linux distribution that manages bugs in |
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| * Repeat the steps that led up to the bug's occurrence and confirm that it wasn't a one-off. * Check that the behaviour isn't an intended feature of the software. |
Launchpad, such as one of the Ubuntu family * or the software's website tells you that it uses Launchpad to manage bug |
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| == Where to report the bug == | reports. |
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| '''Step 1:''' Visit https://bugs.launchpad.net/ | == Confirming the bug exists == |
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| '''Step 2:''' Use the ''Jump to product'' text-box to enter the name of the software where you found the bug, then press the ''Enter'' key. | Before you report a bug, it's important to confirm that it wasn't a one-off. Think about what you were doing before the bug happened, then repeat the same steps. If the problem happens again, you should report the bug. == Bugs in the Ubuntu family == {i} '''Note:''' To report a bug directly with the project that creates the software, skip to the section ''Bugs in other software''. '''Step 1:''' Visit https://bugs.launchpad.net '''Step 2:''' Click '''Report a bug in a package''' in the ''Bugs in distribution packages'' section. '''Step 3:''' On the ''Report a new bug'' page, use the drop-down box to select the Linux distribution where you found the bug. '''Step 4:''' The software in your Linux distribution is held in packages. To identify where you found the bug, you need to specify the appropriate package. Click '''Choose''' to search for the right package. '''Step 5:''' A pop-up window will open. Use the text-box to enter the name of the software you were using, then click '''Search'''. If you see a package name similar to the name of the software you were using, click it. Otherwise, close the pop-up window. '''Step 6:''' Briefly describe the bug in the ''Summary'' text-box, then give further details in the larger text-box. {i} '''Quick-tip:''' You can learn how to make your bug report effective in the article [http://www.chiark.greenend.org.uk/~sgtatham/bugs.html How to report bugs effectively]. '''Step 7:''' When you've given as much relevant information as possible, click the '''Submit Bug Report''' button. |
Bugs are problems that occur in software. If you come across a bug, you can
help to fix it by reporting it to the people that produce the software.
You can use Launchpad to report a bug if:
- you found it whilst using a Linux distribution that manages bugs in
Launchpad, such as one of the Ubuntu family
- or the software's website tells you that it uses Launchpad to manage bug
reports.
Confirming the bug exists
Before you report a bug, it's important to confirm that it wasn't a one-off.
Think about what you were doing before the bug happened, then repeat the same steps.
If the problem happens again, you should report the bug.
Bugs in the Ubuntu family
Note: To report a bug directly with the project that creates the
software, skip to the section Bugs in other software.
Step 1: Visit https://bugs.launchpad.net
Step 2: Click Report a bug in a package in the Bugs in distribution packages
Step 3: On the Report a new bug page, use the drop-down box to select the Linux distribution where you found the bug.
Step 4: The software in your Linux distribution is held in packages. To identify where you found the bug, you need to specify the appropriate package. Click Choose to search for the right package.
Step 5: A pop-up window will open. Use the text-box to enter the name of the software you were using, then click Search. If you see a package name similar to the name of the software you were using, click it. Otherwise, close the pop-up window.
Step 6: Briefly describe the bug in the Summary text-box, then give further details in the larger text-box.
Quick-tip: You can learn how to make your bug report effective in the article [http://www.chiark.greenend.org.uk/~sgtatham/bugs.html How to report bugs effectively].
Step 7: When you've given as much relevant information as possible, click the Submit Bug Report button.
