launchpad helpIn free software projects, the best "support" is often available directly from your own community. However, that support happens on informal channels - like IRC, or mailing lists, or web forums, and it can be difficult to capture those discussions and turn it into a more structured knowledgebase.
Launchpad's Answer Tracker provides a framework for just that. It's also useful as a way of tracking system administration requests - for example, to create new accounts in the project if you have shared systems for developers.
Questions show up in lists for each project in the system. For example, here are the latest questions for Ubuntu:
And here's a snapshot of those at the time of writing:
attachment:ubuntuquestions.png
