launchpad help|
Size: 2165
Comment: Adding navigation footer
|
Size: 2171
Comment: Replace the PersonalBranches link with one to Imports, which is now in the middle.
|
| Deletions are marked like this. | Additions are marked like this. |
| Line 14: | Line 14: |
| Line 21: | Line 21: |
| It also serves as a simple ticketing system for tracking admin requests. |
It also serves as a simple ticketing system for tracking admin requests. |
| Line 28: | Line 28: |
| Line 34: | Line 34: |
| First off, activate Answers for your project by selecting ```People can ask questions in Launchpad Answers``` on its ```Change details``` page at ```https://launchpad.net/<your-project>/+edit```. Now, people ask [[Answers/AskingForHelp|ask for help]] using Launchpad. | First off, activate Answers for your project by selecting ```People can ask questions in Launchpad Answers``` on its ```Change details``` page at ```https://launchpad.net/<your-project>/+edit```. Now, people ask [[Answers/AskingForHelp|ask for help]] using Launchpad. |
| Line 38: | Line 38: |
| ||<tablestyle="width: 100%;"> ~-[[Translations/Groups|< Translation groups]] -~ ||<style="text-align: right;"> ~- [[Answers/AskingForHelp|Asking for help >]] -~ || | ||<tablestyle="width: 100%;"> ~-[[Code/Imports|Imports from CVS, Subversion and Git >]] -~ ||<style="text-align: right;"> ~- [[Answers/AskingForHelp|Asking for help >]] -~ || |
Launchpad Help > Answers
Overview
Mailing lists, web forums and IRC are great places to find help with free software. Usually, you'll find someone who can answer your question or, at the very least, point you in the direction of a useful web page.
These methods of finding and giving help have a couple of shortcomings, though:
- there's no way to track the progress of a question
- knowledge about the software is spread across different places.
Launchpad Answers helps to solve these problems by:
- tracking user questions in a similar way to bug reports
- notifying volunteer support contacts of new questions
- building a searchable knowledge base of good answers
- allowing people to ask questions and offer support in different languages.
It also serves as a simple ticketing system for tracking admin requests.
More about Launchpad Answers
Asking for help: find out how to use Launchpad to get help with software.
Offering help: how to help other people and become an ..answer contact.
Launchpad Answers for your project
If you're a project owner, you can use Launchpad Answers to offer support to your software's users and to build a knowledge base about your software.
First off, activate Answers for your project by selecting People can ask questions in Launchpad Answers on its Change details page at https://launchpad.net/<your-project>/+edit. Now, people ask ask for help using Launchpad.
Next, encourage members of your community to use Answers. In particular, you should consider encouraging members of your community to become answers contacts.
