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| First off, tell the world that your project uses Answers by selecting ```People can ask questions in Launchpad Answers``` on its ```Change details``` page at ```https://launchpad.net/<your-project>/+edit```. Next, encourage members of your community to use Answers. In particular, you should consider encouraging members of your community to become [[Answers/OfferingHelp|answers contacts]]. | First off, activate Answers for your project by selecting ```People can ask questions in Launchpad Answers``` on its ```Change details``` page at ```https://launchpad.net/<your-project>/+edit```. Now, people ask [[Answers/AskingForHelp|ask for help]] using Launchpad. Next, encourage members of your community to use Answers. In particular, you should consider encouraging members of your community to become [[Answers/OfferingHelp|answers contacts]]. |
DRAFT: this page is a work in progress. Please seek further help or check the wiki index for a complete page on this topic.
Overview
Mailing lists, web forums and IRC are great places to find help with free software. Usually, you'll find someone who can answer your question or, at the very least, point you in the direction of a useful web page.
These methods of finding and giving help have a couple of shortcomings, though:
- there's no way to track the progress of a question
- knowledge about the software is spread across different places.
Launchpad Answers helps to solve these problems by:
- tracking user questions in a similar way to bug reports
- notifying volunteer support contacts of new questions
- building a searchable knowledge base of good answers
- allowing people to ask questions and offer support in different languages.
It also serves as a simple ticketing system for tracking admin requests.
More about Launchpad Answers
Asking for help: find out how to use Launchpad to get help with software.
Offering help: how to help other people and become an ..answer contact.
Launchpad Answers for your project
If you're a project owner, you can use Launchpad Answers to offer support to your software's users and to build a knowledge base about your software.
First off, activate Answers for your project by selecting People can ask questions in Launchpad Answers on its Change details page at https://launchpad.net/<your-project>/+edit. Now, people ask ask for help using Launchpad.
Next, encourage members of your community to use Answers. In particular, you should consider encouraging members of your community to become answers contacts.
