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| '''DRAFT: this page is a work in progress. Please [[Feedback|seek further help]] or check the [[TitleIndex|wiki index]] for a complete page on this topic.''' | ~-[[FrontPage|Launchpad Help]] > Answers -~ |
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| Usually, you can find help with free software by asking on mailing list, web forums or IRC. | Mailing lists, web forums and IRC are great places to find help with free software. Usually, you'll find someone who can answer your question or, at the very least, point you in the direction of a useful web page. |
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| Launchpad Answers improves the way tha | These methods of finding and giving help have a couple of shortcomings, though: |
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| Launchpad Answers take the best ele | * there's no way to track the progress of a question * knowledge about the software is spread across different places. Launchpad Answers helps to solve these problems by: |
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| That support is often offered through mailing lists, forums and IRC. | * tracking user questions in a similar way to bug reports * notifying volunteer support contacts of new questions * building a searchable knowledge base of good answers * allowing people to ask questions and offer support in different languages. It also serves as a simple ticketing system for tracking admin requests. |
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| Many projects use mailing lists, forums and IRC to | = More about Launchpad Answers = |
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| Use the first two paragraphs to summarise all the important points about this article. | * '''[[Answers/AskingForHelp|Asking for help]]:''' find out how to use Launchpad to get help with software. * '''[[Answers/OfferingHelp|Offering help]]: how to help other people and become an ..answer contact''. = Launchpad Answers for your project = |
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| Tell the reader if this is the information they need as soon as possible. | If you're a project owner, you can use Launchpad Answers to offer support to your software's users and to build a knowledge base about your software. |
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| = Instructional text = | First off, activate Answers for your project by selecting ```People can ask questions in Launchpad Answers``` on its ```Change details``` page at ```https://launchpad.net/<your-project>/+edit```. Now, people ask [[Answers/AskingForHelp|ask for help]] using Launchpad. |
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| Where appropriate, use step by step instructions: '''Step 1:''' Give concise and unambiguous instructions. '''Step 2:''' Try not to state the obvious, unless you're writing for a novice user. {i} '''Note:''' Highlight important information with a note. '''Step 3:''' Use a well cropped screen shot if it will help orient the reader. Don't let the screen shot replace instructional text: not everyone can see your screen shot. Don't worry about borders or annotation for small, cropped screen shots such as this. {{attachment:screen-shot.png}} {i} '''Warning:''' If you're about to tell the reader to delete or otherwise change something that would be hard to restore, warn them. == Full screen shots == ||<tablestyle="float:right; font-size: 0.8em; width:30%; background:#F1F1ED; margin: 0 0 1em 1em;" style="padding:0.5em;">{{attachment:proj-announce.png}}|| ||<style="text-align: center;">'''Describe the screen shot here'''|| Some screen shots will be better placed to the right of your text. As they're not placed directly below the text that they support, use a border and short description. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aliquam sagittis. Aliquam eros dui, scelerisque id, consequat in, accumsan vitae, pede. Suspendisse neque ligula, scelerisque ac, mattis ut, aliquam quis, odio. Proin nunc nisi, fringilla ac, congue ac, luctus eu, lacus. Maecenas ac purus. Cras felis metus, ultricies non, euismod ac, accumsan eleifend, leo. Quisque imperdiet tempus tellus. Ut euismod, diam nec adipiscing interdum, tortor orci fringilla nisi, vel blandit erat magna at nisi. Fusce hendrerit odio non metus. Mauris nisl massa, dapibus id, feugiat quis, blandit a, quam. Integer tincidunt feugiat nunc. Curabitur iaculis egestas elit. Nam imperdiet suscipit odio. |
Next, encourage members of your community to use Answers. In particular, you should consider encouraging members of your community to become [[Answers/OfferingHelp|answers contacts]]. |
Launchpad Help > Answers
Overview
Mailing lists, web forums and IRC are great places to find help with free software. Usually, you'll find someone who can answer your question or, at the very least, point you in the direction of a useful web page.
These methods of finding and giving help have a couple of shortcomings, though:
- there's no way to track the progress of a question
- knowledge about the software is spread across different places.
Launchpad Answers helps to solve these problems by:
- tracking user questions in a similar way to bug reports
- notifying volunteer support contacts of new questions
- building a searchable knowledge base of good answers
- allowing people to ask questions and offer support in different languages.
It also serves as a simple ticketing system for tracking admin requests.
More about Launchpad Answers
Asking for help: find out how to use Launchpad to get help with software.
Offering help: how to help other people and become an ..answer contact.
Launchpad Answers for your project
If you're a project owner, you can use Launchpad Answers to offer support to your software's users and to build a knowledge base about your software.
First off, activate Answers for your project by selecting People can ask questions in Launchpad Answers on its Change details page at https://launchpad.net/<your-project>/+edit. Now, people ask ask for help using Launchpad.
Next, encourage members of your community to use Answers. In particular, you should consider encouraging members of your community to become answers contacts.
