Launchpad Support Tracker Documentation

One key to making a free software project thrive is to succeed in building a community of dedicated users. An important aspect of this community building is making it easy for users to get help in learning to use and master the product.

The Launchpad Support Tracker aims to offer tools to effectively build a support community around your product or distribution. It makes it easy for users to find help by posting support requests that can be answered by more knowledgeable peers.

See SupportTrackerHighlights for its key features.

Here are some documents that describe how to make the most of the support tracker:

• GettingSupportInLaunchpad: Learn how to use the support tracker to get help on product or distribution hosted in Launchpad.

• ProvidingSupportThroughLaunchpad: Learn how to use the support tracker to help other users.

• SupportInYourNativeLanguage: Learn how to use the multi-lingual features of the support tracker.

• SupportRequestLifeCycle: This reference document describes in details the support requests life cycle.

• SupportTrackerTour: a quick tour which shows the main features of the support tracker